How long does shipping take?
Orders take 1–3 business days to process. Most orders then arrive within 7–15 business days. You'll get a tracking link by email as soon as your order ships. Holiday mail can add a few extra days, so we suggest ordering early for Christmas.
Where do you ship?
We ship to addresses in the United States, including APO/FPO addresses.
How much is shipping?
Standard shipping is $8. Orders of $70 or more ship free within the U.S.
Will my items come in one box?
Not always. If you order more than one item, they may arrive in separate packages on different days. Each package has its own tracking.
What ages are your plush and squishies for?
Our products are made for gifting and cuddling by the whole family. None of them are suitable for children under 3, and our squishies contain small parts. Each product page has the details, so please check it before you buy for a young child.
What if my order arrives damaged or wrong?
Email us within 14 days of delivery with a photo of the item and your order number. We'll send a replacement or give you a full refund. You usually won't need to send anything back.
Can I return something I changed my mind about?
We aren't able to accept change-of-mind returns. If something is damaged, defective, or not what you ordered, we'll make it right. See our Refund Policy.
Can I cancel or change my order?
Email us within 12 hours of placing your order. After that, your order may already be on its way to our packing team and can't be changed.
How do I contact you?
Email us at Welbuchanan@gmail.com or use our Contact page. We reply within 1–2 business days.