Refund policy

Last updated: November 10, 2026

We want every Merry Dumpling order to arrive happy and ready to hug. If something goes wrong, we’ll make it right.

Our 14-day damaged-item promise
If your item arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery. Please include your order number and a clear photo of the item (and the packaging, if it was damaged in shipping).

Once we review your photo, we’ll send you a free replacement or give you a full refund, whichever you prefer. In most cases, you won’t need to send anything back.

Change-of-mind returns
Because our items are gifts and toys, we aren’t able to accept returns or exchanges for change of mind or items that are no longer wanted.

Missing or lost packages
If your tracking shows your order was delivered but you can’t find it, please check with neighbors and your local post office first. If it still hasn’t turned up, contact us within 14 days of the delivery date and we’ll help you sort it out.

Cancellations
You can cancel or change your order within 12 hours of placing it. After that, your order may already be on its way and can’t be changed.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

Contact us
Reach us through our Contact page. A real person answers every message, usually within 1–2 business days.